We hope you are happy with your purchase from Infant Optics. If you are unsatisfied with a product purchased from us, you may return the item for refund (if applicable) or replacement. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. For purchases not made directly through our official webstore, please contact resellers for returns.
To be eligible for a return, you must send us an email at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and instructions to facilitate the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within 5 business days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to obtain instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.